Holistic Sleep Coaching Program · Level 6
Help for your programme
Everything you are likely to need while you are on the programme, in one place. Signing in and certificates work the same as every other course and live in the general help section.
Live coaching calls
Clinical calls with Lyndsey twice a week, marketing with Emma once a month.
Working through the programme
What order to take it in, and how long you have.
The coach directory
Your listing on the graduate directory, where families find certified coaches.
Payments and billing
Card details you can change yourself, and what to do when a payment fails.
Who to ask, and where
A question about the content, or a case you are working on - bring it to a coaching call, or post in the student Facebook group. Clinical and course questions belong with Lyndsey and the cohort, where they can be talked through properly. Someone has usually met your situation before.
A problem with your account, your payments, or the site itself - email info@babyem.co.uk. Billing, certificates, deadlines, extensions, logging in and anything that looks broken all go there. Tell us your name and what you are seeing, and quote the exact lesson or quiz it happened on, including the number, for example "Lesson 04.3" or "the Module 08 quiz". With 299 lessons on this programme, that one detail is the difference between us finding it in a minute and us guessing. A real person reads every one.
Please do not put payment or account details in the Facebook group, and please do not email clinical questions. Each one gets a faster and better answer in the right place.