Something is not working
A lesson is not showing as complete
Each lesson in your course list gets a green tick once it counts as finished, and your next lesson is marked Up next. If a lesson or module is not showing as complete, it is usually for one of the reasons below.
A video has not been watched to the end
A lesson with videos is ticked once every video in it has been watched all the way to the end. Some lessons have more than one video, so if a lesson is not ticked, check whether one of its videos stopped early.
You are studying with the podcast
If you listen to the podcast version, the written lessons in your course list will not show green ticks, and Up next may stay on an earlier lesson. Please do not worry. This does not affect your certificate of completion: once you have passed every quiz, your certificate is issued.
A video has frozen
If a video freezes after you skip ahead, refresh the page and it will play again.
Your progress is safe
Your quiz results are what count towards your certificate of completion, so a missing tick will not hold you back. If something still does not look right, email info@babyem.co.uk and tell us your name, your course and the lesson. A screenshot is really helpful if you can include one.