
Holistic Sleep Coaching Program - Level 6
OCN Level 6 accredited, clinically supervised training in responsive infant and child sleep. Led by Dr Lyndsey Hookway.
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What you’ll work through
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Introduction - Start Here
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Module 01 - Attachment
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Module 02 - Introduction to sleep, and family centred care
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Module 03 - Sleep biology
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Module 04 - Sleep cycles across the lifespan
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Module 05 - Sleep hygiene, bedtime routines, and the optimal sleep environment
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Module 06A - Client Experience and Customer Service
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Module 06B - Sleep Strategies
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Module 07 - Child temperament, development, behavior and parenting
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Module 08 - Feeding problems, reflux, colic and wind
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Module 09 - Food, eating and nutrition
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Module 10 - Allergies and Intolerance
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Module 11 - Health
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Module 12 - Anxiety and Sleep
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Module 13 - Sensory and Special Needs
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Module 14 - Race & Culture
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Module 15 - Business & Marketing
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Module 16 - Communication
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Assessment: Earn Your OCN Level 6 Accreditation
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CPD Holistic Sleep Coaching
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Coaching Calls Replays
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Podcast version
Pick up where you left off
Your next lesson is marked Up next in the course list below, and everything you have already finished carries a green tick.
Quick links
- Listen instead The whole course as audio
- Sleep Challenge Library 98 short videos of Lyndsey solving real sleep challenges
- Assignment Brief, support sheet and where to submit
- Coaching calls Times, joining links and replays
- Worksheets Companion documents for every module, plus bonus sheets
- Course topic index (A–Z) Find which module covers any topic
- CPD sessions Bonus: 14 guest sessions
- Student group Ask the cohort
- FAQs & help Common questions, admin queries and how to reach us
Your two certificates
There are two separate certificates on this course, earned in different ways.
- Your certificate of completion Pass the knowledge check at the end of each section in Modules 01 to 14, and your certificate of completion is issued automatically. Please also complete the evaluation at the end of your course list. The CPD sessions, podcast and replays are optional extras.
- Your OCN accredited Level 6 certificate Answer the essay-based questions in your assignment and submit them as a Word document. You have about eight months (245 days) from the day you book your course. Marking and OCN moderation then take around five to six weeks.
This course is for professional development purposes. It does not qualify practitioners to diagnose, treat or prescribe. Always work within your professional scope and refer to clinical specialists where required.
What’s in the course
Introduction - Start Here
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1 Start here: your orientation
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How the programme works, how to get the most from it, and the four things to do first.
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2 Course Topic Index (A–Z)
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Find where any topic is taught: modules, Lyndsey's Sleep Challenge Library videos and CPD sessions, A to Z.
- 3 Coaching Calls Enrol to view
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4 Worksheets
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Your companion document for every module, plus the optional bonus worksheets.
- 5 Frequently asked questions Enrol to view
Module 01 - Attachment
- 6 Module 01: Introduction Enrol to watch
- 7 01.1: What is attachment? Enrol to view
- 8 01.2: Different theories and theorists Enrol to watch
- 9 01.3: What about attachment parenting? Enrol to view
- 10 01.4: Types of attachment, and why attachment is so important? Enrol to view
- 11 01.5: How to support attachment Enrol to watch
- 12 01.6: Epigenetics of closeness, cuddling and the stress response Enrol to view
- 13 01.7: Attunement and reciprocity Enrol to watch
- 14 01.8: The Stress response Enrol to watch
- 15 01.9: Respecting infants’ preferences and individualising response Enrol to view
- 16 01.10: More difficult attachment Enrol to view
- 17 01.11: Insecurity Enrol to view
- 18 01.12: Working with insecure parents Enrol to view
- 19 01.13: Live session replay: Practical tools to support attachment with Lyndsey Hookway Enrol to watch
- 20 01.14: Attachment Quiz Knowledge check
Module 02 - Introduction to sleep, and family centred care
- 21 Module 02: Introduction Enrol to watch
- 22 02.1:The context of sleep in the 21st century Enrol to view
- 23 02.2: Biological and psychological factors to consider Enrol to view
- 24 02.3: Impact of poor sleep on children and families Enrol to view
- 25 02.4: Normal sleep and parental perception of problematic sleep Enrol to watch
- 26 02.5: Family centred care Enrol to view
- 27 02.6: Sleep requirements and naps Enrol to watch
- 28 02.7: Crying, Stress and Brain development Enrol to watch
- 29 02.8: Understanding Crying as Communication Enrol to view
- 30 02.9: Reflective Case Study Enrol to view
- 31 02.10: Module Summary Enrol to view
- 32 02.11: Module Lecture Enrol to watch
- 33 02.12: Live session replay: The Barriers to Gentle Parenting with Professor Amy Brown Enrol to watch
- 34 02.13: Quiz: The context of sleep in the 21st century Knowledge check
Module 03 - Sleep biology
- 35 Module 03: Introduction Enrol to watch
- 36 03.1: The importance and function of sleep Enrol to view
- 37 03.2: Environmental influences on circadian rhythmicity Enrol to watch
- 38 03.3: Signs of tiredness Enrol to view
- 39 03.4: Sleep biology Enrol to watch
- 40 03.5: Reflective Case Studies Enrol to view
- 41 03.6: Module Summary: The importance and function of sleep Enrol to view
- 42 03.7: Module Lecture: The importance and function of sleep Enrol to watch
- 43 03.8: Live session replay: Sleep Biology with Lyndsey Hookway Enrol to watch
- 44 03.9: The importance and function of sleep Quiz Knowledge check
Module 04 - Sleep cycles across the lifespan
- 45 Module 04: Introduction Enrol to watch
- 46 04.1: Types and features of different sleep stages Enrol to view
- 47 04.2: Quiz 1: Types and features of different sleep stages Knowledge check
- 48 04.3: Sleep cycles across the lifespan Enrol to watch
- 49 04.4: Sleep in newborns Enrol to view
- 50 04.5: Sleep in 1-3 month old babies Enrol to view
- 51 04.6: Sleep in 3-6 month old babies Enrol to view
- 52 04.7: Sleep in 6-18 month old babies Enrol to view
- 53 04.8: Sleep in toddlers and preschoolers Enrol to view
- 54 04.9: Sleep in older children and adolescents Enrol to view
- 55 04.10: Nightmares Enrol to view
- 56 Quiz 2: Sleep cycles across the lifespan Knowledge check
- 57 04.11: Sleep disorders, pathology and parasomnias Enrol to watch
- 58 04.12: Module Summary: Sleep disorders, pathology and parasomnias Enrol to view
- 59 04.13: Module Lecture: The impact of prematurity on development Enrol to watch
- 60 04.14: Live session replay: Sleep Cycle Troubleshooting with Lyndsey Hookway Enrol to watch
- 61 04.15: Quiz 3: Sleep disorders, pathology and parasomnias Knowledge check
- 62 04.16: Bonus: The Sleep Gene Enrol to watch
Module 05 - Sleep hygiene, bedtime routines, and the optimal sleep environment
- 63 Module 05: Introduction Enrol to watch
- 64 05.1: Sleep hygiene Enrol to view
- 65 05.2: Bedtime routines Enrol to view
- 66 05.3: Quiz 1: Sleep Hygiene Knowledge check
- 67 05.4: Safe sleep, Bed-sharing and Sudden Infant Death Syndrome Enrol to view
- 68 05.5: What are SIDS vulnerabilities? Enrol to view
- 69 05.6: The recommendations in detail Enrol to watch
- 70 05.7: What about slings and baby carriers? Enrol to view
- 71 05.8: Module Summary Enrol to view
- 72 05.9: Module Lecture Enrol to watch
- 73 05.10: Live session replay: Working with Trauma and Anxieties with Jerilee Claydon Enrol to watch
- 74 05.11: Quiz 2: Safe sleep, Bed-sharing and Sudden Infant Death Syndrome Knowledge check
Module 06A - Client Experience and Customer Service
- 75 Module 06A: Introduction Enrol to watch
- 76 06A.1: Introduction Enrol to view
- 77 06A.2: Are they the right client? Enrol to view
- 78 06A.3: Right package Enrol to view
- 79 06A.4: Pre-consultation experience Enrol to view
- 80 06A.5: Managing expectations (yours and your clients) Enrol to view
- 81 06A.6: Counselling skills and consultation style Enrol to view
- 82 06A.7: Being a pilot (aka being thorough, holistic and safe) Enrol to view
- 83 06A.8: Managing your time Enrol to view
Module 06B - Sleep Strategies
- 84 Module 06B: Introduction Enrol to watch
- 85 06B.1: Sleep consultation process Enrol to view
- 86 06B.2: Tackle the quick wins first Enrol to view
- 87 06B.3: Quiz 1: Sleep consultation process Knowledge check
- 88 06B.4: Interpreting sleep diary information, and making practical recommendations Enrol to watch
- 89 06B.5: Quiz 2: Interpreting sleep diary information, and making practical recommendations Knowledge check
- 90 06B.6: What about controlled crying or cry it out? Enrol to view
- 91 06B.7: The Hiscock study Enrol to view
- 92 06B.8: The Price study Enrol to view
- 93 06B.9: The Gradisar study Enrol to view
- 94 06B.10: What should we make of this? Enrol to view
- 95 06B.11: Quiz 3: What about controlled crying or cry it out? Knowledge check
- 96 06B.12: Overview of sleep strategies Enrol to watch
- 97 06B.13: Sleep strategies for 0-6 month old babies Enrol to view
- 98 06B.14: Sleep strategies for 6-18 months old babies Enrol to view
- 99 06B.15: Sleep Strategies for Toddlers and Preschoolers Enrol to view
- 100 06B.16: Sleep Strategies for Multiples or Siblings Close in Age Enrol to view
- 101 06B.17: Night feeds Enrol to view
- 102 06B.18: How to deal with early rising or late bedtimes Enrol to view
- 103 06B.19: Client consultations Enrol to watch
- 104 06B.20: Module Summary: Overview of sleep strategies Enrol to view
- 105 06B.21: Live session replay: Practical sleep case studies with Lyndsey Hookway Enrol to watch
- 106 06B.22: Quiz 4: Overview of sleep strategies Knowledge check
- 107 06B.23: Bonus: Troubleshooting Enrol to watch
- 108 06B.24: Bonus: Holistic Sleep Coaching Starter Kit Enrol to watch
Module 07 - Child temperament, development, behavior and parenting
- 109 Module 07: Introduction Enrol to watch
- 110 07.1: Temperament and personality Enrol to view
- 111 07.2: How does infant temperament affect parents? Enrol to view
- 112 07.3: Case study: Freddie Enrol to view
- 113 07.4: Quiz 1: Temperament and personality Knowledge check
- 114 07.5: Gentle behaviour strategies Enrol to view
- 115 07.6: Negative styles of parenting, and difficult circumstances Enrol to view
- 116 07.7: Common parenting pitfalls Enrol to view
- 117 07.8: Quiz 2: Gentle behaviour strategies Knowledge check
- 118 07.9: Behavioural wants versus needs Enrol to view
- 119 07.10: Parent-child communication difficulties Enrol to view
- 120 07.11: Emotion coaching Enrol to view
- 121 07.12: Quiz 3: Behavioural wants versus needs Knowledge check
- 122 07.13: Developmental milestones, leaps and phases Enrol to view
- 123 07.14: Developmental assessments and referring on Enrol to view
- 124 07.15: Reflective Case Study: Developmental milestones, leaps and phases Enrol to view
- 125 07.16: Module Lecture: Developmental milestones, leaps and phases Enrol to watch
- 126 07.17: Module Summary: Developmental milestones, leaps and phases Enrol to view
- 127 07.18: Live session replay: Child Development with Adele Cowper Enrol to watch
- 128 07.19: Quiz 4: Developmental milestones, leaps and phases Knowledge check
Module 08 - Feeding problems, reflux, colic and wind
- 129 Module 08: Introduction Enrol to watch
- 130 08.1: General feeding problems that can affect sleep Enrol to view
- 131 08.2: Does formula make babies sleep longer? Enrol to view
- 132 08.3: Quiz 1: General feeding problems that can affect sleep Knowledge check
- 133 08.4: Breast and bottle feeding Enrol to view
- 134 08.5: Low milk supply Enrol to view
- 135 08.6: Oversupply Enrol to view
- 136 08.7: Bottle-feeding difficulties Enrol to watch
- 137 08.8: How to prepare and store formula, and which milk to choose? Enrol to view
- 138 08.9: Quiz 2: Breast and bottle feeding Knowledge check
- 139 08.10: Infant anatomical and comfort problems Enrol to view
- 140 08.11: Tongue-tie Enrol to watch
- 141 08.12: Plagiocephaly and torticollis Enrol to view
- 142 08.13: Laryngomalacia (floppy larynx) Enrol to watch
- 143 08.14: Wind Enrol to view
- 144 08.15: Colic Enrol to view
- 145 08.16: Reflux Enrol to view
- 146 08.17: Reflective Case Study: Infant anatomical and comfort problems Enrol to view
- 147 08.18: Module Summary: Infant anatomical and comfort problems Enrol to view
- 148 08.19: Module Lecture - Infant Feeding Issues Enrol to watch
- 149 08.20: Quiz 3: Infant anatomical and comfort problems Knowledge check
- 150 08.21: Bonus: Night feeding and Night waking Enrol to watch
Module 09 - Food, eating and nutrition
- 151 Module 09: Introduction Enrol to watch
- 152 09.1: Normal eating behaviour Enrol to view
- 153 09.2: Starting Solids Enrol to view
- 154 09.3: Healthy eating Enrol to view
- 155 09.4: Fussy eating Enrol to view
- 156 09.5: Tips to manage fussy eating Enrol to view
- 157 09.6: Quiz 1: Normal eating behaviour Knowledge check
- 158 09.7: Disordered eating Enrol to view
- 159 09.8: Nutritional aspects of extreme fussy eaters Enrol to watch
- 160 09.9: Quiz 2: Disordered eating Knowledge check
- 161 09.10: Foods and nutrients that inhibit or promote sleep Enrol to view
- 162 09.11: Quiz 3: Foods and nutrients that inhibit or promote sleep Knowledge check
- 163 09.12: Healing foods Enrol to view
- 164 09.13: Module Lecture: Eating & Drinking: Normal Feeding, Dysphagia & Extreme Fussy-Picky Eaters Enrol to watch
- 165 09.14: Live session replay: Practical strategies for fussy picky eaters with Nicole Murray Enrol to watch
- 166 09.15: Quiz 4: Healing foods Knowledge check
Module 10 - Allergies and Intolerance
- 167 Module 10: Introduction Enrol to watch
- 168 10.1: Allergies and sleep Enrol to view
- 169 10.2: DNA and Genetic Expression Enrol to watch
- 170 10.3: Breastfeeding, formula feeding and the relationship with allergy Enrol to view
- 171 10.4: How allergies develop Enrol to view
- 172 10.5: Why do allergies make babies and children uncomfortable? Enrol to view
- 173 10.6: Symptoms and diagnosis of allergy Enrol to view
- 174 10.7: How to help a baby with suspected allergies Enrol to view
- 175 10.8: Case Study Enrol to view
- 176 10.9: Quiz 1: Allergies and sleep Knowledge check
- 177 10.10: Lactose intolerance Enrol to view
- 178 10.11: Non-dairy milk options Enrol to view
- 179 10.12: Module Summary: Lactose intolerance Enrol to view
- 180 10.13: Module Lecture: Allergies & Epigenetics Enrol to watch
- 181 10.14: Live session replay: Practical allergy session with Shel Banks Enrol to watch
- 182 10.15: Quiz 2: Lactose intolerance Knowledge check
Module 11 - Health
- 183 Module 11: Introduction Enrol to watch
- 184 11.1: Overview of health conditions that are known to affect sleep Enrol to view
- 185 11.2: Strategies for managing sleep with a chronically unwell child Enrol to view
- 186 11.3: Strategies to get back on track following illness Enrol to view
- 187 11.4: Quiz 1: Overview of health conditions that are known to affect sleep Knowledge check
- 188 11.5: The impact of illness on parents and siblings Enrol to view
- 189 11.6: Module Summary: The impact of illness on parents and siblings Enrol to view
- 190 11.7: Module Lecture: Health & Sleep Issues Enrol to watch
- 191 11.8: Live session replay: Holistic health with Dr Venita Patel Enrol to watch
- 192 11.9: Quiz 2: The impact of illness on parents and siblings Knowledge check
Module 12 - Anxiety and Sleep
- 193 Module 12: Introduction Enrol to watch
- 194 12.1: How does anxiety affect sleep? Enrol to view
- 195 12.2: Quiz 1: How does anxiety affect sleep? Knowledge check
- 196 12.3: Children and anxiety Enrol to view
- 197 12.4: How to help anxious children Enrol to watch
- 198 12.5: Quiz 2: Children and anxiety Knowledge check
- 199 12.6: Adults and anxiety Enrol to view
- 200 12.7: How to help anxious adults Enrol to watch
- 201 12.8: Module Summary Enrol to view
- 202 12.9: Module Lecture Enrol to watch
- 203 12.10: Live session replay: How perinatal mental illness impacts sleep with Dr Kathleen Kendall-Tackett Enrol to watch
- 204 12.11: Quiz 3: Adults and anxiety Knowledge check
Module 13 - Sensory and Special Needs
- 205 Module 13: Introduction Enrol to watch
- 206 13.1: Differences, diversity and disabilities that are associated with sleep challenges Enrol to view
- 207 13.2: Down syndrome Enrol to view
- 208 13.3: Autism Enrol to view
- 209 13.4: Attention Deficit Hyperactivity Disorder Enrol to view
- 210 13.5: Quiz 1: Disabilities that are associated with sleep problems Knowledge check
- 211 13.6: Sensory processing Enrol to view
- 212 13.7: SPD and Sensory diet Enrol to view
- 213 13.8: Meltdowns, sensory needs and sleep Enrol to view
- 214 13.9: High intellectual ability / giftedness Enrol to view
- 215 13.10: Module Summary: Sensory processing Enrol to view
- 216 13.11: Module Lecture: Sensory processing Enrol to watch
- 217 13.12: Live session replay: Practical sensory support with Anna Richardson Enrol to watch
- 218 13.13: Quiz 2: Sensory processing Knowledge check
Module 14 - Race & Culture
- 219 Module 14: Introduction Enrol to watch
- 220 14.1: Racism and the Cultural Influences of Race and Racism on Early Parenting and Sleep Enrol to view
- 221 14.2: Social Determinants of Health Enrol to view
- 222 14.3: Racism and Health Enrol to view
- 223 14.4: Infant Response to Maternal Mental State Enrol to view
- 224 14.5: Working respectfully across cultures and faiths Enrol to view
- 225 14.6: Module Lecture: Cultural Competency Enrol to watch
- 226 14.7: Quiz: Race and culture Knowledge check
Module 15 - Business & Marketing
- 227 Module 15: Introduction Enrol to watch
- 228 15.A: Welcome to the Holistic Sleep Coaching Business & Marketing Section Enrol to view
- 229 15.A.1: Adopting a Growth Mindset Enrol to watch
- 230 15.A.2: Holistic Sleep Consulting Success Pathway Enrol to watch
- 231 15.B: PHASE 1: Foundation Formation Stage Enrol to watch
- 232 15.B.1: Essential Foundations: Setting Up Your Sleep Coaching Business Enrol to watch
- 233 15.B.2: Understanding Business Entity and Legal Structures Enrol to watch
- 234 15.B.3: Insurance Needs Enrol to watch
- 235 15.B.4: Financial Management Enrol to watch
- 236 15.B.5: Record Keeping and Documentation Enrol to watch
- 237 15.B.6: Professional bodies and memberships Enrol to view
- 238 15.C: PHASE 2: Unique Positioning Stage Enrol to watch
- 239 15.C.1: Niching Down to Stand Out Enrol to watch
- 240 15.C.2: Creating Your Ideal Client Avatar and Your Unique Selling Point Enrol to watch
- 241 15.C.3: Client Centric Research Enrol to watch
- 242 15.C.4: Conducting Effective Market Research Enrol to watch
- 243 15.C.5: Leveraging Your Social Media network Enrol to watch
- 244 15.C.6: Get Your First 5 Clients Enrol to watch
- 245 15.D: PHASE 3: Building Your Sleep Consultancy Enrol to watch
- 246 15.D.1: Paperwork and Sleep Diaries Enrol to watch
- 247 15.D.2: Navigating Sleep Consultations Enrol to watch
- 248 15.D.3: Creating, Pricing and Promoting Your Sleep Packages Enrol to watch
- 249 15.E: PHASE 4: Authentic Selling Enrol to watch
- 250 15.E.1: Authentic Sales Enrol to watch
- 251 15.E.2: Discovery Call Sales Script Enrol to watch
- 252 15.E.3: The Holistic Sleep Coaching Discovery Call Process Enrol to watch
- 253 15.F: PHASE 5: Elevating Your Business Presence Enrol to watch
- 254 15.F.1: Outreach Strategies: People You Don't Know Enrol to watch
- 255 15.F.2: Inbound Marketing: Content Marketing Enrol to watch
- 256 15.G: PHASE 6: Scaling for Impact and Success Enrol to watch
- 257 15.G.1: Leveraging Freebies for Growth and Trust Enrol to watch
- 258 15.G.2: Master Your Workflow and Hiring Enrol to watch
- 259 15.G.3: Strategies for Scaling Your Your Sleep Consulting Business Enrol to watch
Module 16 - Communication
- 260 Module 16: Introduction Enrol to watch
- 261 16.1: Effective Communication with Sleep Clients Enrol to view
- 262 Lesson 1: Introduction to communication Enrol to view
- 263 Lesson 2: Specific communication and rapport-building strategies Enrol to view
- 264 Lesson 3: More difficult communication Enrol to view
- 265 Lesson 4: ‘Tricky’ clients Enrol to view
- 266 Lesson 5: Making your life easier as a sleep coach Enrol to view
Assessment: Earn Your OCN Level 6 Accreditation
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267 Well Done: What Happens Next
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You have finished the taught modules. Here is what comes next: your assignment, your two certificates, and how to keep learning.
- 268 Holistic Sleep Coaching Assignment - Level 6 Enrol to watch
- 269 16.3: Feedback & Evaluation Enrol to view
- 270 16.2: Loving the program Enrol to view
CPD Holistic Sleep Coaching
- 271 CPD sessions Enrol to view
- 272 Why carrying matters - with Sling Consultant Zoe Woodman Enrol to watch
- 273 Becoming Us - Seed Planting Workshop - Elly Taylor Enrol to watch
- 274 Supporting same sex parents & surrogacy with Two Dads UK Enrol to watch
- 275 Using Mindfulness in Breastfeeding with Anna Le Grange Enrol to watch
- 276 The Sleepless Orchid: Helping Families of Orchid Children Get Some Sleep with Tracy Cassels Enrol to watch
- 277 Practical Instagram Session with Lyndsey Hookway Enrol to watch
- 278 Learning from Difficult Clients with Lyndsey Hookway Enrol to watch
- 279 Montessori Parenting and Sleep with Carine Robin Enrol to watch
- 280 Supporting couples who have different views about how to parent their child with Dr Fiona Jeffries Enrol to watch
- 281 Infant Brain Development with Dr Fiona Jeffries Enrol to watch
- 282 Suicidality and Mental Health with Mona Patel Enrol to watch
- 283 Parental Mental Health with Dr Fiona Jeffries Enrol to watch
- 284 Video Interaction Guidance with Clare Lowry Enrol to watch
- 285 Elimination Communication 101 with Nicole Cheevers Enrol to watch
- 286 HSCP - Why carrying matters Knowledge check
- 287 HSCP - Transition to Parenthood Knowledge check
- 288 HSCP - Using Mindfulness in Breastfeeding Knowledge check
- 289 HSCP - The Sleepless Orchid Knowledge check
- 290 HSCP - The Truth About Night Waking Knowledge check
Coaching Calls Replays
Podcast version
- 292 Start here: the podcast version Enrol to view
- 293 Episode 01: Attachment Enrol to listen
- 294 Episode 02: Introduction to sleep, and family centred care Enrol to listen
- 295 Episode 03: Sleep biology Enrol to listen
- 296 Episode 04: Sleep cycles across the lifespan Enrol to listen
- 297 Episode 05: Sleep hygiene, bedtime routines and the optimal sleep environment Enrol to listen
- 298 Episode 06: Client experience and sleep strategies Enrol to listen
- 299 Episode 07: Child temperament, development, behaviour and parenting Enrol to listen
- 300 Episode 08: Feeding problems, reflux, colic and wind Enrol to listen
- 301 Episode 09: Food, eating and nutrition Enrol to listen
- 302 Episode 10: Allergies and intolerance Enrol to listen
- 303 Episode 11: Health Enrol to listen
- 304 Episode 12: Anxiety and sleep Enrol to listen
- 305 Episode 13: Sensory and special needs Enrol to listen
- 306 Episode 14: Race and culture Enrol to listen
- 307 Episode 15: Business and marketing Enrol to listen
- 308 Episode 16: Communication Enrol to listen
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